Terms of Service

Last Updated: September 13, 2025

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “Customer,” or “you”) and Perfect HOA, Inc. (“Perfect HOA,” “Company,” “we,” “us,” or “our”) regarding your use of the Perfect HOA software platform and related services (collectively, the “Service”).

1. ACCEPTANCE OF TERMS

By accessing, using, or registering for the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the Service. Our Privacy Policy is available at https://perfecthoa.com/privacy-policy/

2. SERVICE DESCRIPTION

Perfect HOA provides a cloud-based property management software platform designed for HOA boards and property managers. The Service includes features such as invoicing, payment collection, unit management tracking, violation tracking, compliance tools, financial reporting, communication tools, document storage, website building, meeting management, and related functionalities.

3. ELIGIBILITY AND REGISTRATION

3.1 Eligibility

You must be at least 18 years old and have the legal authority to enter into this agreement. By using the Service, you represent and warrant that you meet these eligibility requirements.

3.2 Account Registration

You must create an account to use certain features of the Service. You agree to provide accurate, current, and complete information and to update such information as necessary to maintain its accuracy.

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Account Registration and Payment Information

To access and use the Perfect HOA service, users are required to create a valid account. Registration requires providing accurate information, including a valid email address and payment information. A valid credit card is required to sign up, including when accessing any free trial offers. When signing up with a free trial, the card will not be charged until the trial period has ended. Users may cancel anytime before the end of the trial to avoid charges. By providing payment details, users authorize Perfect HOA, Inc. to charge applicable fees in accordance with the displayed pricing and billing terms.

4. ACCEPTABLE USE

4.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service solely for managing HOA-related activities and community management.

4.2 Prohibited Activities

You agree not to:

Violate any applicable laws or regulations
Upload or transmit malicious code, viruses, or harmful content
Attempt to gain unauthorized access to the Service or other users’ accounts
Use the Service to harass, abuse, or harm others
Interfere with or disrupt the Service’s functionality
Reverse engineer, decompile, or disassemble the Service
Use the Service for any illegal or unauthorized purpose

5. SERVICE AVAILABILITY AND PERFORMANCE

5.1 Service Availability

While we strive to provide continuous service availability, we do not guarantee uninterrupted access to the Service. The Service may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our control.

5.2 No Uptime Guarantees

WE MAKE NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES REGARDING SERVICE UPTIME, AVAILABILITY, OR PERFORMANCE. WE EXPRESSLY DISCLAIM ANY IMPLIED WARRANTIES OF CONTINUOUS OPERATION OR ERROR-FREE SERVICE.

5.3 Planned Maintenance

We reserve the right to perform scheduled maintenance that may temporarily interrupt Service availability. We will attempt to provide reasonable notice of planned maintenance when practicable.

6. DATA AND PRIVACY

6.1 User Data

You retain ownership of the data you input or upload into your Perfect HOA account (“Your Data”). While we take reasonable measures to protect your data and provide tools for access or export, it is your responsibility to regularly back up and securely save any information you wish to retain outside of the system. Perfect HOA is not liable for any loss, deletion, or failure to provide copies of Your Data except as required by law.

6.2 Data Security

We implement reasonable security measures to protect User Data. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

6.3 Data Backup and Recovery

While we may perform regular backups of User Data, you are solely responsible for maintaining independent backups of your critical data. We are not responsible for data loss or corruption.

For information about how we collect, use, and protect personal data, please review our Privacy Policy at https://perfecthoa.com/privacy-policy/

7. PAYMENT TERMS

7.1 Subscription Fees

Use of the Service requires payment of subscription fees as specified in your chosen plan. Fees are payable in advance. Subscription fees are generally non-refundable. However, Perfect HOA reserves the right, at its sole discretion, to issue refunds or credits in exceptional circumstances. Refunds are not guaranteed and will be provided only if we determine, in our sole judgment, that a refund is appropriate.

7.2 Payment Processing

Payments are processed through third-party payment processors. You agree to provide accurate payment information and authorize us to charge your designated payment method.

7.3 Late Payment and Suspension

Failure to pay fees when due may result in suspension or termination of your access to the Service. You remain liable for all unpaid fees.

7.4 Payment Processing Fees

For online payments made by residents through the Perfect HOA platform, processing fees apply per transaction. The current fee is 3.5% plus $0.50 per payment for credit card transactions, and 1% plus $0.50 per payment for ACH transactions. By using the service to process payments, you agree to have applicable fees deducted from payouts for invoices your users pay through our system.

7.5 Payout Schedule

Payouts to HOAs for funds collected through the Perfect HOA platform are initiated five (5) business days after payments are received and cleared to our bank account. Actual timelines may vary depending on your account’s age, payment method, bank schedules, or other factors outside our control.

7.6 Bank Account Information for Payouts

To receive payouts for funds collected through Perfect HOA, HOAs must provide accurate and up-to-date bank account details required to process payments via ACH transfer or Zelle. Failure to provide valid bank information may result in delays or inability to complete payouts until updated account information is received.

8. INTELLECTUAL PROPERTY

8.1 Company Rights

The Service, including all software, designs, text, graphics, and other content, is owned or licensed by Perfect HOA and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service.

8.2 User Content

You retain rights to User Data but grant us necessary rights to provide the Service. You represent that you have all necessary rights to the content you submit.

9. LIMITATION OF LIABILITY

9.1 DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PERFECT HOA BE LIABLE FOR:

ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
SERVICE INTERRUPTIONS, DOWNTIME, OR UNAVAILABILITY
DATA LOSS, CORRUPTION, OR BREACH
SYSTEM FAILURES, ERRORS, OR MALFUNCTIONS
THIRD-PARTY ACTIONS OR OMISSIONS
ANY DAMAGES EXCEEDING THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM

9.3 FORCE MAJEURE

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Perfect HOA and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from:

Your use of the Service
Your violation of these Terms
Your violation of applicable laws or third-party rights
User Data or content you submit

11. TERMINATION

11.1 Termination by You

You may terminate your account at any time by following the cancellation procedures in your account settings.

11.2 Termination by Us

We may terminate or suspend your access immediately, without prior notice, for violation of these Terms or for any other reason.

11.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. You may request an export of your User Data within thirty (30) days of termination. After 30 days have passed since your account termination, we may delete your data.

Account Termination & Prohibited Conduct

Perfect HOA reserves the right to immediately suspend or terminate any user account, without prior notice or refund, if we reasonably believe the account has engaged in hacking, fraud, malicious activities, or any unauthorized or illegal conduct. This includes, but is not limited to, attempts to access, disrupt, or harm the platform, data, or other users. Termination under these circumstances will result in the forfeiture of any paid fees, and Perfect HOA is not liable for any resulting losses or damages.

12. DISPUTE RESOLUTION

12.1 Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

12.2 Jurisdiction

Any disputes arising under these Terms shall be resolved exclusively in the state and federal courts located in Brevard County, Florida.

12.3 Arbitration

At our sole discretion, we may require binding arbitration for certain disputes as an alternative to court proceedings.

13. GENERAL PROVISIONS

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Perfect HOA regarding the Service.

13.2 Modifications

We reserve the right to modify these Terms at any time. We will provide notice of material changes, and continued use of the Service constitutes acceptance of modified Terms.

13.3 Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13.4 Waiver

No waiver of any term or condition shall be deemed a waiver of any other term or condition.

13.5 Assignment

We may assign these Terms without your consent. You may not assign your rights or obligations without our written consent.

13.6 Survival

Provisions that by their nature should survive termination shall survive, including intellectual property rights, limitation of liability, and indemnification obligations.

14. CONTACT INFORMATION

If you have questions about these Terms, please contact us at:

Perfect HOA, Inc.
Website: https://perfecthoa.com
Email: support@perfecthoa.com

By using the Perfect HOA Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.